Seasoned Technologist and Innovative Leader with a proven track record in driving technological projects to successful completion. I bring a pragmatic and resolute approach to problem-solving, always focused on achieving set objectives. 

My commitment to continuous learning and improvement allows me to maintain a comprehensive understanding of the technologies I work with, enabling efficient project coordination and successful outcomes. As a compassionate and understanding leader, I excel in cross-departmental communication and coordination, and I'm unafraid to make the tough decisions necessary to keep business operations running smoothly.

❝ If you have to do something twice, then automate it. ❞

• Service Delivery Management
• Sales Strategy & Revenue Growth
• Strategic Business Planning
• Training & Development
• ERP deployment
• Vendor & Client Relationship Management
• Business Process Automation
• Legal technical expertise
  

• IT Infrastructure Analysis & Design
• IT Project Coordination
• Quality Control & Assurance
• Security Operations Management
• Unix & Linux Systems Administration
• Technology Integration & Innovation
• HVAC installations

Founder and CEO at z80 🕓 January 2024 - Present

• ERP deployment:

  • Client needs analysis.
  • Implementation of the Odoo solution.
  • Training and support. 
  • Provision of turnkey solutions.
• Process automation.

• Enterprise architecture.

  • Development of automated workflows for efficient data collection and aggregation, enhancing operational efficiency.
  • Design and implementation of Configuration Management Databases (CMDBs) to manage Configuration Items (CI) and support asset management.

• Project planning and coordination.

  • Leading projects adhering to ITIL best practices, ensuring alignment with industry standards.
• Legal technical expertise.

• HVAC installations:

  • Piping.
  • Regulation (Viessmann, etc.).
  • Connectivity (internet, interconnecting components, etc.).
  • Home automation (connected regulation, scenes and routines, etc.).

Treasury Auditor at Nerv-Project Asbl 🕓 September 2020 - Present

• Member of the audit body.
• Verification of financial transactions.
• Control of cash flows.
• Verification of the conformity of decisions and the operation of the association.
• Coordination with external auditors when necessary.

Run & Exploitation Manager at LETEC 🕓 May 2025 - Present

• Supervision of operations and continuity of critical passenger-facing systems:

  • Multi-channel ticketing
  • CRM platforms
  • Mobile applications
  • Key business interfaces

• Coordination of the run & support team to ensure:

  • High service availability
  • Rapid resolution of incidents impacting travelers and daily transport operations

• Strengthening of operational processes through:

  • Collaborative documentation
  • Development of detailed runbooks
  • Structured post-incident retrospectives
  • → Improved system resilience and team capabilities

• Management of crisis situations and on-call duties:

  • Primary interface with business departments
  • Main point of contact with senior management during major incidents

Senior Business Project Lead at ENGIE 🕓 June 2024 - December 2024

• Project Management: Plan, execute, and monitor projects while meeting deadlines, budgets, and objectives.
• Requirements Analysis: Understand and gather business requirements to align projects with the organization's strategic goals.
• Stakeholder Management: Collaborate with internal and external stakeholders to ensure their engagement and satisfaction.
• Risk Management: Identify, assess, and mitigate project risks to prevent delays or budget overruns.
• Strategic Leadership: Act as the main point of contact for strategic initiatives, aligning projects with the company’s vision and priorities.
• Performance Monitoring: Establish key performance indicators (KPIs) to evaluate project progress and goal achievement.
• Continuous Improvement: Propose improvements to processes and methodologies based on lessons learned from past projects.
• Resource Management: Effectively allocate human, financial, and material resources required for project execution.
• Reporting: Prepare and present progress reports to stakeholders, project sponsors, and management.

Commercial Director at IT-Consultancy Sarl 🕓 February 2023 - July 2023

• Setting and achieving sales targets and revenue goals.
• Developing and implementing sales strategies and plans.
• Identifying and pursuing new business opportunities.
• Maintaining and growing relationships with key clients.
• Analyzing sales data and market trends to inform decision-making and strategy.
• Representing the company at industry events and trade shows.
• Providing regular updates and reports on sales performance to upper management.

• Leading Odoo implementations by:

  • Analyzing clients' business needs to identify optimal Odoo solutions.
  • Configuring Odoo settings tailored to client operations and objectives.
  • Facilitating smooth data imports from clients' previous systems into Odoo.
  • Providing troubleshooting and support post-implementation, ensuring seamless integration and client satisfaction.

Service Delivery Manager at European Commission 🕓 January 2020 - December 2022

• Overseeing the organization of the Security Operations Engineering team, a team of 15 FTEs working on premises and/or remotely.
• SPOC for our customers, spread in multiple countries (Luxembourg, Belgium, Germany, Italy, Spain, The Netherlands, ...)
• Deliveries quality management. 
• Projects supervision (Agile, Scrum, PM2).
• Process control and improvement.
• Coordination between Security Operation Engineering (SOE), Security Operation Center (SOC) and Computer Security Incident Response Capability (CSIRC).
• Management of the service catalogue to ensure comprehensive service offerings and streamlined access for stakeholders.

Project Coordinator at European Commission 🕓 June 2018 - December 2019

• Technical coordination.
• Project management (Agile, Scrum, PM2).
• Documentation creation and maintenance.

• Infrastructure analysis.

  • Testing VMware Cloud Foundation for a potential replacement of our deployments and management methods.
• Information management.

• Cloud management platform integration.

  • Coordination of the selection process for the Cloud Management Platform; in-depth comparison of three different platforms (Redhat Cloudforms, VMware vRealize Suite, Microfocus Hybrid Cloud Management).

• Design and architecture analysis.

  • Creation of a Content Management System design (based on Atrium CMDB, vRB, vROPS, vRA, ...).

Automation Engineer at European Commission 🕓 March 2016 - April 2018

• Daily operations automation.
• Infrastructure analysis and reporting for error correction. 
• Information management.
• Asset inventory.
• Data collection on various technologies.
• Documentation creation and maintenance.
• Development of a custom framework for NAS and SAN automation.

Unix System Engineer at European Commission 🕓 April 2012 - March 2016

• Unix Operating Systems administration (Solaris 9/10, RHEL 5/6).
• Daily operations (duties participation, on-call).
• Development and deployment of a multi-platform life cycle tool for Legato Networker client and its plugins.
• Documentation creation and maintenance. 
• Quality management on inventory database.

Technical Director / Co-Founder at BlueSail Solutions Ltd 🕓 September 2013 - December 2018

• Technology Integration: Implementing and managing technical systems for the business, such as inventory management software, customer relationship management (CRM) tools, website, and mobile applications.
• Business Strategy: Developing and implementing a strategic business plan that promotes the company's growth and profitability. This involves identifying business opportunities and potential risks.
• Vendor Relations: Managing relationships with vendors, including yacht manufacturers, maintenance providers, and parts suppliers.
• Product Development: Assisting in the development and improvement of the company's yacht portfolio, based on industry trends, customer feedback, and technological advancements.
• Innovation: Staying abreast of emerging technologies and trends in the yacht industry and integrating them into the company's operations and service offerings when beneficial.

IT Administrator at euroscript International 🕓 August 2010 - March 2012

• Unix Operating Systems administration (Solaris 9/10, Ubuntu).
• EMC Clariion and Fujitsu-Siemens San systems administration.
• Daily operations (duties participation, on-call).
• Architecture and deployment of a company proxy solution based on squid and clamav. 
• Technologies benchmarking (ZFS vs ext4, Solaris x86 vs Ubuntu on VMWare).

IT Training Management at Sagi Europe 🕓 August 2007 - November 2009

• Installation and configuration of secured PABX systems in jails across France and Belgium. 
• Linux and Windows servers maintenance.
• Trainings for supervisors on installed technology and telecommunications security.
• Disaster recovery procedures writing and testing. 
• Documentation creation and maintenance.

Customer Service Agent at Call-IT nv 🕓 February 2007 - August 2007

• Customer service support front office and back office.
• Assisting IT service with backups, updates and life-cycle of workstations.

AppleCare Engineer at Apple 🕓 August 2005 - December 2006

• Hardware, software and network end-users support across Europe. 
• Internal demo lab maintenance.
• Internal trainings.

Institut Château Massart Liège 🕓 2004 - 2005 → Networks Management

Université de Liège 🕓 2004 - 2005 → Web Components development on Linux

Haute École Albert Jacquard (HEAJ) 🕓 2003 - 2004 → Computer Graphics

Institut Saint-Jean Berchmans Liège 🕓 2003 → CESS, Computer Sciences.

Available upon request.